FAQs

Payment

Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.

You may request an invoice during the checkout process, and it will be sent to you via email upon completion of your order.

We do not offer cash-on-delivery. All orders must be paid using the available online payment methods at the time of purchase.

Yes, you may enter a valid discount code or gift card details on the checkout page to apply applicable discounts.

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.

Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.

Upon successful payment, you will receive an order confirmation email containing detailed information about your order.

To request a refund, please contact our customer support team with your order details. Refund requests will be processed in accordance with our refund policy.

To review your order history, log in to your account and navigate to the “My Account” section, where you can access payment details and order status for all past orders.

Shipping

Free shipping in the US and Australia.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

  • USA –  UPS Express (except Alaska and Hawaii)
  • UK –  Local DPD Express
  • Europe – UPS Express/ DPD Express/ DHL Express

Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

  • UAE (Dubai only)
  • South Africa
  • Vietnam
  • West Malaysia（expcet Kalimantan Island）
CountryShipping MethodShipping Time
USALocal UPS Ground10~15 Days
UKLocal DPD Express7~12 Days
GermanyUPS/DPD/DHL Germany8~15 Days
FranceUPS/DPD/DHL Germany10~15 Days
BelgiumUPS/DPD/DHL Germany10~15 Days
LuxembourgUPS/DPD/DHL Germany10~15 Days
NetherlandsUPS/DPD/DHL Germany10~15 Days
Czech RepublicUPS/DPD/DHL Germany10~15 Days
PolandUPS/DPD/DHL Germany10~15 Days
CroatiaUPS/DPD/DHL Germany10~15 Days
SlovakiaUPS/DPD/DHL Germany10~15 Days
SloveniaUPS/DPD/DHL Germany10~15 Days
FinlandUPS/DPD/DHL Germany10~15 Days
DenmarkUPS/DPD/DHL Germany10~15 Days
SwedenUPS/DPD/DHL Germany10~15 Days
AustriaUPS/DPD/DHL Germany10~15 Days
ItalyUPS/DPD/DHL Germany10~15 Days
HungaryUPS/DPD/DHL Germany10~15 Days
LithuaniaUPS/DPD/DHL Germany10~15 Days
EstoniaUPS/DPD/DHL Germany10~15 Days
LatviaUPS/DPD/DHL Germany10~15 Days
GreeceUPS/DPD/DHL Germany10~15 Days
IrelandUPS/DPD/DHL Germany10~15 Days
PortugalUPS/DPD/DHL Germany10~15 Days
SpainUPS/DPD/DHL Germany10~15 Days
UAE (Dubai only)Dubai dedicated line12~18 Days
South AfricaSouth Africa dedicated line15~25 Days
VietnamVietnam dedicated line3~5 Days
West MalaysiaMalaysia dedicated line4~8 Days

Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.

Your customs may require you to provide business license too. (if any)

Free shipping is available for orders shipped to the United States and Australia.

Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.

You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.

Customs duties are not required for shipments to most listed countries, except for Canada and Denmark, where duties may apply.

Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

Security

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.

We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.

We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.

Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.

To confirm the website’s authenticity, ensure the URL matches our official domain and check for a valid SSL certificate, indicated by a secure connection in your browser.

If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.

Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.

Returns

We offer a 15-day return policy, allowing returns within 15 days of receiving your order. To be eligible, items must be unused, in their original condition, with tags and packaging intact, and accompanied by proof of purchase.

To initiate a return, contact us at market@vapesmaker.com. If approved, we will provide a return shipping label and instructions. Items returned without prior approval will not be accepted. For further assistance, please reach out to market@vapesmaker.com.

About us

You can get in touch with us through the “Contact Info” section at the bottom of our official website, the online customer service icon in the lower right corner, or by filling out the Contact Form.

  • Phone: +86 19166216027
  • Whatsapp: +86 19166216027
  • Email: vip@vapmodtech.com
               market@vapesmaker.com
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